Privacy Policy

Last updated: March 15, 2025

Introduction

At Sparkly Glowen, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial analysis fundamentals education platform. We're committed to transparency about our data practices and your rights regarding your personal information.

This privacy policy applies to all services offered through sparkly-glowen.com and complies with Thailand's Personal Data Protection Act (PDPA) and international privacy standards. We believe you should understand exactly what happens with your data when you trust us with your financial education journey.

Information We Collect

We collect information that helps us provide better educational services and improve your learning experience. Here's what we typically gather:

Personal identifiers like name, email address, and phone number when you register

Educational background and career goals to customize your learning path

Learning progress, quiz results, and course completion data

Technical information including IP address, browser type, and device information

Communication preferences and feedback about our courses

Payment information processed through secure third-party processors

We only collect information that's necessary for providing our educational services or that you voluntarily provide to enhance your experience. You always have control over what personal details you share with us.

How We Use Your Information

Your information serves specific purposes that directly benefit your educational experience. We use your data to deliver courses, track your progress, and provide support when you need it.

Primary Uses: Course delivery, progress tracking, certificate generation, technical support, and communication about your enrollment status or important updates to our platform.

Secondary Uses: Platform improvement based on aggregated usage data, development of new course content, and occasional educational newsletters (which you can easily unsubscribe from).

We never sell your personal information to third parties. Any data sharing occurs only with trusted service providers who help us deliver our educational services, and they're bound by strict confidentiality agreements.

Your Rights and Control

Under Thailand's PDPA and international privacy standards, you have significant control over your personal data. These rights aren't just legal requirements – they're fundamental principles we believe in.

Access Your Data

Request a complete copy of all personal information we hold about you, including your learning records and account details.

Correct Information

Update or correct any inaccurate personal information in your account at any time through your profile settings.

Delete Your Account

Request complete deletion of your account and associated data, with some exceptions for legal compliance.

Data Portability

Export your learning data and course records in a structured format if you want to transfer to another platform.

To exercise these rights, simply contact our privacy team using the information below. We typically respond to data requests within 30 days and won't charge fees for reasonable requests.

Data Security and Protection

We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure. Our security measures include encrypted data transmission, secure server environments, and regular security audits.

SSL encryption for all data transmission between your device and our servers

Encrypted storage of sensitive information in secure data centers

Regular security updates and vulnerability assessments

Access controls limiting employee access to personal data

Incident response procedures for any potential security breaches

While we take security seriously, no online service is completely immune to threats. We encourage you to use strong passwords and keep your account credentials secure. If you notice any suspicious activity, contact us immediately.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.

Active Account Data: Retained while your account is active and for up to 2 years after account closure to handle any questions about your courses or certificates.

Learning Records: Course completion data may be retained longer to verify certificates and maintain academic records, typically for 7 years as required by educational standards.

Communication Records: Customer support communications are typically deleted after 3 years unless they relate to ongoing legal matters.

When we delete your data, we ensure it's completely removed from our active systems and backups within 90 days, except where longer retention is required by Thai law or legitimate business needs.

Third-Party Services and International Transfers

We work with trusted third-party services to provide our educational platform, including payment processors, email services, and cloud hosting providers. These partners may be located outside Thailand, but we ensure they meet our privacy standards.

Any international data transfers comply with Thailand's PDPA requirements and include appropriate safeguards such as contractual protections and adequacy decisions. We regularly review our service providers to ensure they maintain appropriate security and privacy protections.

You can request specific information about which service providers have access to your data and the safeguards in place for international transfers. We're transparent about our technical infrastructure and happy to explain our data handling practices.

Policy Updates and Changes

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you via email or through prominent notices on our platform.

Minor updates that don't affect your rights or how we use your data will be posted with an updated date. We encourage you to review this policy occasionally to stay informed about how we protect your information. Your continued use of our services after policy updates constitutes acceptance of the changes.

Contact Our Privacy Team

Email: help@sparkly-glowen.com

Phone: +66 56 221 151

Address: กรมทหารช่างที่ 1 รักษาพระองค์
Ko Phlappla, Mueang Ratchaburi, Ratchaburi 70000, Thailand

Our privacy team typically responds to inquiries within 48 hours during business days. For urgent privacy concerns, please call our phone number directly.